Question 1

What is this product?

Accepted Answer

A complete AI voice-calling platform. You build AI agents that place outbound phone calls, hold natural conversations, qualify leads Hot / Warm / Cold, and push the results to your CRM — all managed from a customer dashboard, with a full super-admin panel on top for running it as a SaaS.

Question 2

Who is it for?

Accepted Answer

Outbound sales and SDR teams, agencies that want to resell AI calling to clients, recruiters, real-estate teams, survey and research firms, and any business that qualifies leads over the phone. Because it is multi-tenant, it also fits founders launching their own AI-calling SaaS.

Question 3

Do I need to know how the AI works to use it?

Accepted Answer

No. You pick a voice, set the agent’s goal and personality, drop in a knowledge base, and launch a campaign. The agent handles the conversation. Everything is configured through the dashboard — no code required for day-to-day use.

Question 4

What languages are supported?

Accepted Answer

The platform ships with 29 interface languages and supports multilingual calling with region-specific accents, so agents can detect and speak in the caller’s language.

Question 5

What do I need to run it?

Accepted Answer

Node.js 20 LTS or newer, npm 10+, and MySQL 8 / MariaDB 10.4+. Because the dialer runs as a background worker that must stay alive, you need a host that allows long-running processes — a VPS, a dedicated server or a container host. Shared hosting that kills background processes will not run the calling engine.

Question 6

How long does installation take?

Accepted Answer

A typical install is a few minutes: npm install, configure your .env, push the database schema, seed it, run the production build, then start the app and its background worker. Full setup steps are included in the documentation.

Question 7

Is it self-hosted?

Accepted Answer

Yes. You own and host the entire application and its data. There is no forced third-party runtime — you connect your own telephony, voice and AI provider keys.

Question 8

Which calling and AI providers are supported?

Accepted Answer

Telephony via Twilio and Plivo (bring your own account), voice via ElevenLabs and OpenAI, and LLMs via OpenAI. Providers are selected per agent as an “engine” (e.g. ElevenLabs + Twilio, OpenAI + Plivo) and managed centrally by the admin.

Question 9

Can I connect my CRM?

Accepted Answer

Yes. Qualified leads and call data can be pushed to Salesforce, HubSpot, Pipedrive or any endpoint via webhooks, plus a REST API with API keys for custom integrations.

Question 10

Does it include automation?

Accepted Answer

Yes — a visual flow builder lets you branch on call outcomes (e.g. if Hot → send SMS, book a callback, or escalate to a human), plus SMS/WhatsApp/email messaging, forms, appointments, and a Google Sheets sync.

Question 11

How does licensing work?

Accepted Answer

It is sold as a one-time purchase per the marketplace license. You get the full source code to self-host and customize. Review the specific license terms on the purchase page for permitted use and any per-project rules.

Question 12

Do I get updates?

Accepted Answer

Yes. Ongoing updates ship with new features, fixes and provider improvements. Because you have the source, you can also extend and adapt it yourself.

Question 13

Is support included?

Accepted Answer

Yes — buyer support for installation questions and bug fixes is included per the marketplace support policy. Documentation covers setup, configuration and common tasks.

Question 14

Can I customize or white-label it?

Accepted Answer

Fully. Branding (name, logo, colors), languages, currencies and email templates are configurable from the admin panel, and the clean, modular codebase makes deeper customization straightforward.

Question 15

How is my data handled?

Accepted Answer

All tenant data is isolated per account (multi-tenant scoping on every model), provider credentials are stored encrypted, and role-based access control governs who can see what. You host it, so your data never leaves your infrastructure.

Question 16

Does it handle payments and subscriptions?

Accepted Answer

Yes. It includes credit-based billing, subscription plans, multiple payment gateways, invoices, and a full super-admin view of customers, subscriptions and payments.

Question 17

Is it production-ready?

Accepted Answer

The application is code-complete with a passing automated test suite. To place real calls you add your own provider credentials and run a queue worker; before production, apply standard hardening (production env, HTTPS, backups).

Questions, answered.

Product & usage

Installation & requirements

Integrations & AI

Licensing, updates & support

Security & billing

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